You can delete your account from the account settings menu, accessible from the account dashboard, under the Account group.
Account deletion and workspaces
When you delete your account, you and all other users on workspaces that you own will lose access to the workspaces, except to export data. Data and files can be exported from workspaces pending deletion within two weeks from the date of account deletion.
Users will be notified by email, provided that they have workspace email notifications enabled for workspace deactivation/deletion.
Account deletion and your subscription
When you delete your account, auto-renew on any active subscriptions, including any add-ons, will be automatically cancelled.
Per our standard Terms of service, no refunds are payable for unused billed subscriptions. Cancelling your subscription without deleting your account will allow full access to your workspaces for the remainder of your subscription period, and you will not be charged again. You will also retain access to workspaces where you are a secondary user.
Account access and data export after account deletion
After you have selected to delete your account, you will still be able to log into your account for a period of two weeks to export data and files from workspaces you had access to.
During this period your account dashboard will have limited functionality, and you will not be able to access your workspace. To export files and documents to which you had access, select Export data from the account dashboard workspace card’s settings menu, or follow the email link sent to your registered email address.
Cancelling account deletion
You may elect to cancel your account deletion within the two-week period during which your account is pending deletion. A cancel deletion banner will appear in your account dashboard during this period from where you can undo the deletion.
Following cancellation of your delete request, access to your workspaces will be restored, provided that your billing period has not yet expired, in the case of owned workspaces. You will regain access to workspaces on which you are a secondary user (editor or viewer), regardless of billing status.
If you had a paid subscription and are still within your billing period, we will attempt to resume auto-renewal for your subscription, but this may not be possible in all cases and you risk losing workspace access at the end of your billing period.
Following cancellation of a delete request, confirm the status of your subscription auto-renewal settings in your account dashboard Billing settings.
Permanent deletion of your data
On expiry of the two-week window following account deletion, all workspace data for workspaces that you owned, and all personal user files for all workspaces to which you had access, will be scheduled for permanent deletion, in line with our Terms of service and Privacy policy.
After this it will not be possible to retrieve your data.